Q: How do I resolve the issue of the software not being authorized?
U
User
1 month ago
Q: How do I resolve the issue of the software not being authorized?
A: Ensure the dongle is properly connected. If the issue persists, reinstall the drivers.
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Q: What should I do if the program cannot be downloaded?
U
User
1 month ago
Q: What should I do if the program cannot be downloaded?
A: Open ports 80 and 5222, restart IIS or DS server, and check network connectivity.
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Q: How can I change the terminal name?
U
User
1 month ago
Q: How can I change the terminal name?
A: Restart and register the terminal to change its name.
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Q: How do I disable the QR code display on the terminal?
U
User
1 month ago
Q: How do I disable the QR code display on the terminal?
A: Access settings via the mouse wheel and disable the QR code option.
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Q: What should I do if the screen displays incorrectly?
U
User
1 month ago
Q: What should I do if the screen displays incorrectly?
A: Adjust the resolution settings to match the board card specifications.
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- Q: How do I resolve the issue of the software not being authorized?2024-10-25
- Q: What should I do if the program cannot be downloaded?2024-10-25
- Q: How can I change the terminal name?2024-10-25
- Q: How do I disable the QR code display on the terminal?2024-10-25
- Q: What should I do if the screen displays incorrectly?2024-10-25
Related
“问题-解决方案”清单.pdf
“问题-解决方案”清单.pdf
数字标牌技术支持
数字标牌技术支持
This guide addresses common software and hardware management issues, providing solutions and relevant URLs for further assistance. Key issues include free trial expiry, unauthorized software, software backup and migration, terminal registration, management end upgrades, program download issues, terminal offline status, program display problems, password and terminal name changes, and miscellaneous display and component issues. Solutions involve contacting sales, checking dongles, backing up databases, using mouse wheel for registration, downloading necessary packages, opening ports, restarting servers, clearing damaged packages, and using admin settings. The guide also includes instructions for setting up features like conference room programs, interest rate collection, guardian function, and sync playback, with corresponding FAQ links for further guidance.
FAQs (5)
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